At OC BBQ Cleaning, we value your privacy and are committed to protecting your personal information. This Complaint Privacy Policy outlines how we handle and safeguard any personal data collected in relation to complaints submitted to us.
1. Information We Collect
When you submit a complaint, we may collect the following information:
- Your full name
- Contact information, including phone number and email address
- Details of your complaint
- Any supporting documents or images you choose to provide
2. How We Use Your Information
We collect this information to:
- Investigate and address your complaint
- Communicate with you regarding the status and resolution of your complaint
- Maintain records for internal tracking and legal compliance
3. Sharing Your Information
We will not sell, distribute, or lease your personal information to third parties unless:
- We have your explicit permission
- It is required by law
- It is necessary to protect our legal rights or respond to legal processes
We may share your information with:
- Internal team members responsible for resolving complaints
- Third-party service providers assisting in the investigation, provided they comply with our privacy standards
4. Data Security
We are committed to ensuring that your information is secure. We use appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
5. Retention of Data
We retain complaint records for a minimum of [Insert Retention Period, e.g., 12 months] or as required by law. After this period, your data will be securely deleted.
6. Your Rights
You have the right to:
- Access your personal information
- Request corrections to any inaccurate data
- Request deletion of your data, where legally applicable
To exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions or concerns regarding this Complaint Privacy Policy or wish to submit a complaint, you can reach us at:
OC BBQ Cleaning
Phone: (949) 229-4846
Email: help@ocbbqcleaning.com
Website: www.ocbbqcleaning.com
8. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.